Refund and Cancellation Policy
1. Overview
This Refund and Cancellation Policy explains the cancellation and refund terms applicable to the InstaDM service provided by CIPHERSWIFT SOLUTIONS (OPC) PRIVATE LIMITED(the “Service”).
2. Current service status
The Service is currently provided free of charge to authorized users. Because no subscription or service fee is currently charged for access to the Service, there is presently no payment amount for which a refund can be requested.
3. Future paid plans
We may introduce paid plans or paid features in the future. If paid plans are introduced, applicable pricing, billing frequency, cancellation terms, and any refund eligibility will be presented to you before you complete a purchase or subscription.
Any plan-specific refund or cancellation terms shown at the time of purchase will form part of the applicable agreement for that purchase.
4. Cancellation requests
You may stop using the Service and request deletion of your account at any time, subject to the Terms of Service and the Data Deletion and Retention provisions of the Privacy Policy.
If a paid plan is introduced, cancellation of a subscription will be handled according to the cancellation terms presented for that plan. Cancellation of a subscription does not automatically create a right to a refund unless the applicable refund terms or law provide for one.
5. Refund requests for future paid services
If you are charged for a paid Service in the future and believe you are entitled to a refund, please contact us at support@aipatnam.com with the account email, transaction details, and reason for the request.
Refund requests will be reviewed according to the applicable plan terms, the circumstances of the transaction, and applicable law. Where a refund is approved, the refund will normally be processed through the original payment method or payment provider, subject to the provider's processing timelines.
6. Service issues
If you experience a technical problem with a paid feature, please contact us promptly so that we can investigate the issue and determine an appropriate resolution under the applicable plan terms and law.
7. Contact
For cancellation or refund questions, contact us at support@aipatnam.com.