Refund and Cancellation Policy
This page covers InstaDM subscriptions and paid digital products bought through the aipatnam Store. Sections 1–8 explain subscriptions and AI credits; Section 9 explains Store purchases.
1. Summary
- Paid plans are monthly subscriptions (a month is 30 days) that renew automatically through UPI AutoPay.
- You can cancel at any time, in a few clicks, from Billing in your dashboard.
- After you cancel you are not charged again, and you keep your plan until the end of the 30 days you have paid for.
- Subscription payments are not refundable, except for the charging errors listed in Section 5. Store digital products follow Section 9.
2. Plans, prices and taxes
Plan prices are shown in Indian Rupees on our pricing page and at checkout, and are inclusive of all applicable taxes. The price you subscribe at is the amount debited each month until you cancel or we change it under Section 6.
First-month price. Where a plan shows a first-month price (for example “₹49 first month, then ₹249/month”), it applies once per customer, to your first paid subscription. Your UPI AutoPay mandate is approved for up to the regular monthly price, the first debit is the first-month price, and every renewal after that is the regular monthly price unless you cancel. Cancelling during the first month works like any other cancellation (Section 4). The Free plan is free forever; there is no separate free trial.
AI credits. Paid plans include credits for optional AI actions. The first discounted month includes fewer credits than a regular paid month; the amounts are shown on the pricing page. Included credits expire at the end of their 30-day paid period and do not roll over. You may buy a one-time pack of 200 credits for ₹49. Purchased credits expire 365 days after payment, do not renew automatically, and can be used only while a paid plan is active. Unused credits have no cash value.
3. How renewal works
When you subscribe, you approve a UPI AutoPay mandate in your UPI app. Your plan starts once the first payment succeeds and renews every 30 days after that; the next billing date is shown in Billing. Before each renewal your bank or UPI app notifies you at least 24 hours in advance with the amount and the debit date, as required by the Reserve Bank of India.
If a renewal payment fails, your plan stays active for 5 more days and the dashboard shows a warning. If it is still unpaid after that, your account moves to the Free plan; you can subscribe again from Billing at any time. Nothing you created is deleted when this happens.
4. Cancelling
You can cancel in either of these ways. Both stop all future debits:
- In the dashboard: Billing → Cancel subscription. This also cancels the UPI AutoPay mandate.
- In your UPI app: revoke the AutoPay mandate for aipatnam / InstaDM.
After cancelling, your paid plan stays active until the end of the current paid period (the next billing date shown in Billing) and then moves to the Free plan. You can subscribe again at any time after that date. Switching to a different paid plan ends the current plan immediately so the new one can start; we tell you this before you confirm, and any unused days of the old plan are not refunded or credited.
Deleting your account cancels any active subscription first. See the Privacy Policy for what is deleted and what is kept.
5. Refunds
Subscription payments are final and are not refunded, in full or in part, including for unused days in a billing period or if you stop using the Service. We refund the full amount of a charge in these cases:
- you were charged more than once for the same month (a duplicate charge);
- you were charged an amount different from the price you subscribed at;
- you were charged after you cancelled, or after your UPI AutoPay mandate was revoked;
- the Service was unavailable to you for more than 72 consecutive hours because of a fault on our side.
Please email support@aipatnam.com within 7 days of the charge with your account email and the UPI transaction reference. Approved refunds are made to the original payment method within 7 working days; your bank may take a few more days to show it. Interruptions caused by Instagram or Meta (for example, a change to their limits or an outage on their side) are outside our control and are not covered.
If your account is suspended or terminated for breaking our Terms of Service or Instagram’s rules, no refund is due for the remaining period.
6. Price changes
We will tell you by email at least 30 days before a price change applies to your subscription. A change never affects a period you have already paid for. If you do not want to continue at the new price, you can cancel before it applies.
7. Payment disputes
If something looks wrong with a charge, please contact us first at support@aipatnam.com. Most problems are fixed fastest that way. This does not limit your right to raise a dispute with your bank.
8. Grievances
If you are not satisfied with how a billing request was handled, contact our grievance officer:
LakshmiKanth, Grievance Officer
CIPHERSWIFT SOLUTIONS (OPC) PRIVATE LIMITED
Email: support@aipatnam.com
We acknowledge every complaint within 48 hours and resolve it within one month.
9. Store digital products
A paid digital product is supplied by the creator named on its Store listing. The price shown at checkout is final, with no extra Store charge. Once a working file has been delivered as described, a change of mind alone does not normally qualify for a refund. Downloading a file does not remove your rights if something is wrong with the purchase.
Contact support@aipatnam.com with your account email, product name and order reference if you were charged twice or incorrectly, did not receive access, received a corrupt file, or the product differs materially from its description. We will also consider any other rights you have under applicable law. We may ask for details needed to investigate the issue.
For an approved refund, we initiate it through the original payment method and confirm the amount to you. Your bank or payment provider may take additional time to post it. A full refund ends access to that paid product; a partial refund may leave access in place. You can raise an unresolved request with the grievance officer above.